Frequently Asked Question

SafeSpaceLine is a web-based site supported by the third-party vendor, Ethico, dba ComplianceLine. It is a comprehensive and confidential reporting tool that enables all King & Prince Seafood team members to voice concerns about conditions or conduct in our work environment and to promote a safe experience for everyone. 

Yes. Ethico’s call centers accept reports for our organization via telephone (888-209-3709) or the web form, 24 hours a day, seven days a week. 

Yes! As a reporter, you are NOT required to identify yourself, whether submitting your report by webform or by telephone. Providing your name contact information is entirely optional. At the completion of the reporting process, you will be provided with a case number that will allow you to follow up on your case later. 
 

You can raise concerns on any issue including unsafe working conditions or behaviors, food safety and quality, the work environment, business ethics, workplace violence or threats, employee relations matters (discrimination, retaliation, sexual harassment, workplace conflicts, fairness), or potential violations of the company’s policies, the law, or regulations. As a reporter, you are protected from retaliation for concerns raised in good faith (believed to be true). 

We must receive specific details concerning the matter to facilitate a thorough review and investigation. Providing partial or incomplete information may result in case closure due to insufficient information. Information needed to complete a thorough review may include: 
  • Full names of person(s) or organization(s) involved
  • Location, date, and time of occurrence
  • Specific description of the issue or event
  • Names of witnesses or others who have relevant knowledge of the concern
  • How the issue or event was discovered
  • Supporting documentation if available (emails, texts, policies, photos, etc.)
 

Yes. When reporting online, you can upload documents, related evidence, photos, etc., as attachments. If you report by telephone, Ethico’s hotline agents may be able to provide you with an email address so you can forward supporting documentation. 

As our organization continues to achieve standards of excellence, we must be diligent and maintain high standards of integrity. In the best interest of our organization, you have an obligation to report unsafe practices, unethical behavior, or violations pertaining to the Employee Handbook, a policy or procedure, or applicable laws or regulations. 
 
When someone’s actions violate our policies, procedures, standards of conduct, or applicable laws or regulations, it can harm not only the involved parties, but our whole organization. If a law is violated, the result could be civil or criminal action against our organization and/or the person(s) responsible. 
 
We take any potential violation seriously. Reports of potential misconduct are reviewed carefully, and steps are taken to correct the situation, including disciplinary action when appropriate. 
Reports made online, or through Ethico’s call centers, are maintained on Ethico’s secure servers. A limited number of designated King & Prince Seafood employees have access to view and investigate reports. Ethico’s employees and our organization’s personnel are specially trained to handle complex and sensitive matters in a confidential manner.

Each allegation reported is unique, so the estimated time of completion depends on many factors, such as the complexity of the issue, the number of people involved, the nature and extent of documents or other evidence involved, and the urgency of the matter. 

As a reporter, you may check on the status of your case at any time, either by telephone or online. Reporters following up on a case online will be required to provide the original case number and a passcode. For verification purposes, reporters following up by telephone will be required to verify key report content along with providing their original report number. 
 
Confidentiality means that members of our organization involved in an investigation will not disclose information to individuals outside of the reasonable “need to know” standard. This includes information received, used, maintained or accessed during the course of normal duties, such as case reviews. 
 
Anonymity means that personnel may report any concern through the reporting channels without disclosing their identity. Reports made in good faith will be taken and reviewed without an attempt to identify the reporter. 
 
Be advised that: 
  • There are circumstances in which confidentiality and anonymity may not be maintained, such as disclosures pursuant to a subpoena or court order, a lawful discovery request or a disclosure necessary to resolve a potential compliance matter. 
  • Anonymity applies to an individual’s identity. 
  • Confidentiality applies to information received, used, maintained or accessed. 
  • Reporters may choose to release their identity during or after a completed review. 
  • Information about a reporter’s identity, if provided, will be retained in the company’s permanent records. 
  • Information shared outside of the Integrity Line case review process is not protected by the company. 
  • Information shared through the reporting channels may lead to indirect identification of a reporter given the specific details provided.